General Terms and Conditions of Glade Group GmbH

§ 1 Scope and conclusion of contract

1. The Glade Negotiation Institute is a trademark of Glade. The Glade Group GmbH (hereinafter "GG" or "Provider"), located at Falkenstr. 14, 48301 Nottuln, bases all contractual relationships and services, in particular online training, in-house training, seminars, and other services, on these General Terms and Conditions (hereinafter "GTC").
2. These Terms and Conditions apply to all contracts between GG and its customers, including future deliveries or services within the framework of a
3. Deviating or supplementary terms and conditions of the customer will only be accepted with the express written consent of GG Ver-
4. These Terms and Conditions supplement individual contracts or offers from GG. In the event of any discrepancies, individual agreements shall prevail.
5. The written form requirement under these Terms and Conditions generally complies with Section 126 of the German Civil Code (BGB). Telecommunication of copies is necessary unless the Terms and Conditions expressly provide otherwise.
6. References to applicable statutory provisions are for explanatory purposes; these Terms and Conditions apply regardless of them, unless they are expressly modified or excluded.

§ 2 Offer and conclusion of contract

1. The contract is concluded by offer and this can be done in writing, text form or via a form on the provider’s website.
2. By registering, the participant makes an offer to conclude a contract. The contract is only considered concluded when the provider accepts this offer.
3. Angebote von GG auf der Website oder anderen Plattformen sind un- Individuelle Angebote haben eine begrenzte Gültigkeits- dauer.
4. Registrations for seminars are processed in the order in which they are received and require confirmation by GG via email.
5. The written contract and any individual agreements form the basis of the business relationship. Subsidiary agreements must be in writing.
6. A contract can also be concluded if the customer returns an offer that is not personally signed.

§ 3 Prices, payment terms and due date

1. Agreed prices apply accordingly. Subsequent changes may be charged separately.
2. Prices are subject to statutory value added tax. When billed on an hourly basis, the actual costs incurred apply.
3. For fixed-term contracts, invoicing takes place monthly. Individual orders are invoiced after the service has been provided.
4. The remuneration for in-house training events, including all travel and accommodation costs, is to be paid in full to GG as an advance payment of 50% within 10 days of placing the order and invoicing, and no later than six weeks before the start of the training.
5. Für Inhouse Trainings gelten folgende Regelungen bezüglich der Reisekosten: Übernachtungskosten werden mit 150 EUR pro Nacht und Fahrtkosten mit 0,50 EUR pro Kilometer Die genannten Reisekosten werden zusätzlich zu den Trainingsgebühren berechnet und sind vom Auftraggeber zu tragen.
6. Die Vergütung für offene Trainingsveranstaltungen, ist binnen 10 Tage nach Auftragserteilung und Rechnungsstellung als Vorauszahlung, spätestens jedoch sechs Wochen vor Trainingsbeginn vollständig an den Anbieter zu zahlen.
7. Any other payment terms require written confirmation from the provider.
8. In the event of late payment, default interest and other damages will be charged in accordance with statutory provisions. GG reserves the right to interrupt services in the event of late payment or to terminate the contract without notice.
9. If the provider is forced to send a reminder to the participant due to late payment, he reserves the right to charge the customer a reminder and processing fee of EUR 25,- plus statutory VAT for each reminder.

§ 4 Requests for changes and reservations

1. GG reserves the right to adjust offers without changing the overall character.
2. Termin- und Ortsänderungen sind aus organisatorischen Gründen möglich.
3. Änderungswünsche können angefragt werden und werden von GG innerhalb angemessener Frist geprüft.
4. GG kann Änderungswünsche ablehnen, wenn sie mit unzumutbarem Aufwand verbunden sind.
5. Zusätzliche Leistungen werden auf Stundenbasis vergütet, es sei denn, es wurde ein Fixpreis vereinbart.
6. Der Zeitaufwand für Änderungswünsche beruht auf Schätzungen; maßgeblich ist der tatsächliche Arbeitsaufwand.

§ 5 Leistungserbringung, Termine und Verzögerungen

1. The GG determines the type, scope, time, and location of the service provision. External employees and trainers may be employed to provide the service.
2. Seminars are designed so that participants can achieve their goals.
3. Agreed appointments are The customer must provide the necessary documents and cooperate.
4. Delays in performance due to force majeure or customer fault entitle GG to postpone or provide alternative services.
5. Services can only be used after successful payment

§ 6 Copyright and rights of use

1. GG retains ownership and copyright to all offers, cost estimates, and the documents and resources provided to the customer as part of an offer. Without the express consent of GG, the customer may not pass these items on, make them accessible to third parties, disclose them, use them, or reproduce them. At GG's request, the customer must return these items in full and destroy any copies if they are no longer required. This does not include the storage of electronically provided data for backup purposes.
2. All rights to the training materials, including translation, reprinting and reproduction rights, are held exclusively by GG. Any reproduction, processing, duplication, distribution or public communication, even for teaching purposes, is prohibited without the written permission of GG.
3. Die von GG erbrachten Leistungen unterliegen rechtlichem Schutz. Urheber-, Patente-, Markenrechte und sonstige Schutzrechte liegen aus- schließlich bei GG.
4. The customer acquires a temporally and spatially unlimited, simple, non-transferable right of use for the services provided by GG. This right of use shall remain in effect beyond the term of the contract. The customer may only use the services in its own business and for its own purposes and may not pass them on or sell them to third parties without the prior written consent of GG, unless this is intended for distribution to third parties. In the event of a breach of contract or default in payment, the right of use shall expire. Right of use temporarily, and GG can prohibit the use of their protected works.
5. The customer guarantees that he/she owns all rights to the materials provided and will make them available to GG for use. GG is exempt from liability claims by third parties.
6. If the customer has special labeling requirements for protected material, he must inform GG and provide appropriate instructions
7. In the absence of any other information about submitted materials, GG may assume that they are free to use, including editing, supplementing or publishing on behalf of the customer without citing sources.

§ 7 Cancellation and right of withdrawal

1. A right of withdrawal is available for participants who are entrepreneurs within the meaning of
2. 14 BGB are generally excluded.
3. Participants who are consumers within the meaning of Section 13 of the German Civil Code (BGB) can cancel registrations for open training courses up to eight weeks before the start date, in which case 50% of the fee will be due. Alternatively, they can attend an alternative date. For later cancellations or no-shows, the full fee is payable unless a replacement participant is provided. Rebookings made less than six weeks before the start date will incur a rebooking fee.
4. The provider will endeavor to adhere to the training dates agreed upon with the participant. However, the provider reserves the right to make changes at short notice. GG reserves the right to cancel for organizational reasons and offers the choice of an alternative date. No further claims exist.
5. The right of withdrawal expires upon commencement of the contract or provision of services by the customer.
6. As far as possible for the provider, any postponements, changes or cancellations will be communicated to the participant in good time before the dates in question by email or in another suitable form. If the postponements, changes or cancellations are due to the effects of force majeure or short-term, medically certified incapacity to work of the trainer himself, the provider will endeavour to inform the participants of this at short notice and to offer suitable alternative dates.
7. For open training events, as well as coaching sessions and lectures, the provider expressly reserves the right to cancel or postpone individual dates at short notice if the number of participants is below 8 or falls, or if the effects of force majeure or short-term, medically certified incapacity to work of the trainer themselves make the event impossible. In this case, the provider undertakes to notify its contractual partners and participants of the cancellation, change, or postponement by email without undue delay. Any fees already paid will be refunded exclusively for the canceled training event. The participant must claim the refund by notifying the provider in writing within 2 weeks of notification of the postponement, change, or cancellation. However, if the provider offers the participant an alternative date within the same period, a refund of the fees already paid is excluded.
8. The provider is only liable for claims by participants or third parties due to postponements, changes, or cancellations in cases of gross negligence or intent. Liability is only excluded in cases of gross negligence or intent or in cases of injury to life, body, or health. In all cases, especially in cases of gross negligence, the provider's liability for indirect and/or consequential damages, in particular for lost profits, wasted expenditure, business interruptions, or production downtime, is excluded.

§ 8 Warranty, Liability, Limitation Period

1. Unless otherwise stipulated in these Terms and Conditions or the following provisions, the customer's warranty rights and GG's liability for breaches of contractual or non-contractual obligations shall be governed by the statutory provisions.
2. GG is liable for damages – regardless of the legal basis – only in cases of intent and gross negligence. In other cases, GG is only liable for damages resulting from the breach of essential contractual obligations; in this case, however, liability is limited to the foreseeable, typically occurring damage. This limitation of liability also applies to breaches of duty by persons whose fault is attributable to GG under statutory provisions (e.g., vicarious agents).
3. Liability for damage to life, body, or health, as well as under the Product Liability Act, remains unaffected by the above limitation of liability. Likewise, the limitation of liability does not apply if GG has fraudulently concealed a defect or provided a guarantee for the quality of the product.
4. GG assumes no responsibility for the content provided by the customer and is not obligated to check it for possible legal violations.
5. GG übernimmt keine Gewährleistung für den wirtschaftlichen Erfolg der erbrachten Leistungen für den Kunden.
6. Participation in the negotiation training is at your own risk. The provider assumes no liability for injuries, health impairments, or other damages that arise in connection with participation.
7. The limitation period is governed by the statutory

§ 9 Reference Agreement

1. By using a GG service, the customer agrees that their company name may be used as a reference. It is guaranteed that no confidential information regarding the services or projects used will be disclosed. Participants in open negotiation training courses agree that photographs and videos taken during the event may be used for promotional purposes. If the customer does not wish this, this must be communicated in writing before the start of the event.

§ 10 Term contracts, notice period and contractual penalty

1. Fixed-term contracts have a minimum term of twelve months and can be terminated at the end of this minimum term at the earliest. The notice period is one month to the end of a month.
2. If you do not cancel, the contract will automatically be extended for the current term, but for a maximum of another twelve months, at the lowest available price.
3. Within the framework of online term contracts, the customer receives a personal license and a personal right of use limited to three IP addresses. The transfer of access data or content to third parties is prohibited and may result in the blocking of the user account without reimbursement of any fees already paid.
4. In the event of repeated violations of paragraph 3, GG may claim a contractual penalty of EUR 10,000.

§ 11 Data protection, password security and availability

1. GG is entitled to store the data of the respective order electronically and to process it for operational purposes in accordance with the statutory provisions and GG's data protection regulations.
2. The transfer of data to third parties is only permitted if this is contractually agreed or is necessary for the execution of the contract or if legal or official requirements require it.
3. The contracting parties are obliged to transmit passwords, personal data and other sensitive information securely.
4. The legal obligations under the General Data Protection Regulation (EU GDPR), the Federal Data Protection Act (BDSG) and the Telecommunications Act (TKG) remain unaffected.
5. Temporary unavailability of online services, particularly within the framework of fixed-term contracts, does not entitle the customer to make any claims.

§ 12 Place of jurisdiction, choice of law and mediation

1. The contractual relationship between GG and the customer is governed by the law of the Federal Republic of Germany, excluding the provisions of international private law.
2. The courts in Münster shall have exclusive jurisdiction for all disputes arising from or in connection with the contractual relationship between GG and the customer, regardless of whether the customer is based in Germany or abroad.
3. In the event of any disagreement arising from the contractual relationship, the contracting parties agree to consult a competent mediator at the place of jurisdiction before taking legal action.

§ 13 Final provisions

1. Amendments and additions to the contracts must be made in writing, unless there is a different legal requirement for form.
2. Should any provision of these Terms and Conditions be invalid or unenforceable in whole or in part or should it subsequently lose its validity, this shall not affect the validity of the Terms and Conditions.
3. In the event of regulatory gaps, an appropriate provision shall apply that comes closest to what the contracting parties would have wanted if they had considered this.
4. The severability clause should not be understood as a reversal of the burden of proof, but rather as a waiver of Section 139 of the German Civil Code (BGB).

Status: Nottuln, 30.06.2024